To support our customers, CCCTelecom has technical assistance available 24 hours a day.

Our switch management system updates every 5 minutes providing us with traffic alarms, variance alarms, and cause code alarms, that constantly monitors the health of the network and infrastructure. To include the performance of our Customers and Underlying carriers.

In the unlikely event of a switch failure in one colocation facility, the pairedswitch in the other colocation facility takes over the traffic load withoutcall loss.